Job Description

Job Title: Assistant Store Manager – Manager

Reports To: General Manager and Store Manager

Direct Reports: FT Sales, PT sales/ stock

The Assistant Store Manager is a key member of the Ramy Brook retail leadership team, responsible for supporting the Store Manager in all aspects of store operations, team development, client engagement, and sales execution. This role is both strategic and hands-on, ensuring best-in-class customer experience, efficient day-to-day functions, and consistent achievement of sales goals. The Assistant Manager acts as the store leader in the Store Manager’s absence and plays a vital role in coaching and mentoring the team.

Principal Accountabilities:

• Support the Store Manager in achieving and exceeding monthly and seasonal Net Sales Plans through active selling, coaching, and leadership on the floor.
• Deliver an exceptional customer experience by leading by example and ensuring all team members embody Ramy Brook’s luxury service standards.
• Assist in driving clientele outreach and building long-term relationships with clients.
• Serve as an in-store Brand Ambassador, consistently representing Ramy Brook’s image, voice, and values.
• Provide ongoing feedback to team members regarding sales performance, customer service, and brand representation.
• Assist with onboarding, training, and development of new hires; help foster a culture of accountability, teamwork, and continuous improvement.
• Maintain strong product knowledge and communicate key product features and brand messages to the team and clients.
• Ensure operational excellence across front and back of house, including visual standards, inventory organization, and stock replenishment.
• Partner with Store Manager on execution of events, floor sets, and marketing initiatives.
• Participate in regular reporting and recaps, sharing insights and opportunities from store operations, client interactions, and team performance.
• Monitor and maintain compliance with company policies and procedures.
• Help lead daily store opening/closing procedures, including registers, POS systems, reporting and morning touchbases.
• Maintain BOH organization in partnership with logistics and support loss prevention initiatives.

Key Responsibilities:

• Actively drive sales through leadership presence and client engagement.
• Model and promote outstanding service culture and proactive selling behavior.
• Support in executing visual merchandising directives and floor sets in alignment with the Visual Director.
• Analyze business trends and help develop action plans to drive traffic and sales.
• Assist with inventory control processes including reorders, cycle counts, and OTB reviews.
• Take initiative in identifying opportunities to elevate store performance and customer engagement.
• Step in as acting manager in the Store Manager’s absence, ensuring business continuity and staff accountability.

Required Skills & Qualifications:

• 3–5 years of experience in retail management or a senior sales leadership role.
• Proven ability to drive sales and build customer relationships in a high-volume, client-focused environment.
• Strong leadership and communication skills with a passion for developing people.
• Operational knowledge of POS systems, inventory procedures, and back-of-house organization.
• Highly organized, detail-oriented, and able to multi-task in a fast-paced setting.
• Flexible and adaptable to changing business needs.
• Entrepreneurial mindset with a proactive approach to problem-solving and goal setting.
• Familiarity with the luxury or contemporary women's market is a plus.

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