Job Description

Job Description

Job Description

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Individuals in this position will be required to work a flexible schedule, including early morning shifts starting as early as 5:00 AM and weekends as necessary due to business demands . If you thrive in a fast-paced, guest-centric environment and love crafting delicious drinks while making meaningful connections, this is the perfect role for you!

Baristas will be required to take food and drink orders to then expertly craft of a variety of La Colombe brand coffee, espresso and specialty drinks. Additionally, all baristas must be knowledgeable about the food & drink menu available and be able to recommend options, as well as understand dietary restrictions and allergy substitutions as requested by customers. Baristas will be making a variety of pastries, sandwiches and other offerings executed by utilizing a Turbo Chef. All recipes need to meet standards and be followed to ensure customer satisfaction.

The ideal candidate is friendly, optimistic, detail-oriented, has an outgoing personality, enjoys working with people and working on a team; has a proven passion and ability to anticipate and exceed our guests' needs; has knowledge of food and beverage operations; can comprehend and deliver service standards; excels at guest and team member relations and etiquette; and comprehends to importance of complying with applicable federal, state, and local health and safety regulations. 

• Be part of a  brand-new, dynamic restaurant and café experience.
• Work in a   team-oriented, people-first environment where great service is at the heart of everything we do.
• Engage with guests daily, making their mornings   brighter with expertly crafted drinks and warm hospitality.
• Learn and grow in a  fast-paced environment where  no two days are the same.

• Welcome every guest with enthusiasm, warmth, and genuine hospitality.
• Take orders and expertly craft a variety of  coffee, espresso, and specialty drinks.
• Prepare and serve  freshly made pastries, sandwiches, and other café offerings using a Turbo Chef when necessary.
• Share your knowledge of our menu, making recommendations and ensuring every guest has a personalized experience.
• Work as part of a team to  keep the café clean, stocked, and running smoothly.
• Maintain a  positive, high-energy attitude, even during busy rushes!
• Assist with food running and table clearing when needed.
• Be a   brand ambassador —represent Provisions Kitchen & Cocktails and Hilton’s high standards of service.
• Follow all food safety regulations and standards; complete Serv Safe training within 14 days of hire.
• Keep the café and work station organized and ensure cleanliness of each area is a priority before, during and after each shift.
• Ensure all food and drink items, inclusive of glassware, paper products, etc. are properly stored and locked away at the end of every shift.
• Processes guest checks and payments in compliance with cash handling, credit card and room charge processing and accounting policies and procedures. 
• Report all tips in compliance with company policy and IRS regulations
• Perform assigned side-work if necessary.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings or any other training sessions as scheduled. 
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Complete any and all other requests made by management.

• A  friendly, engaging personality with a passion for  exceptional guest service.
• Ability to  thrive in a fast-paced, team-oriented environment.
• Strong  multi-tasking skills —you’ll be making drinks, chatting with guests, and keeping the café running smoothly!
• A  keen eye for detail and commitment to high-quality food and beverage preparation.
• Enthusiasm for  learning and growing —we’ll train you on everything you need to know!
• Prior experience in a  café, coffee shop, or hospitality setting is a plus, but not required.
• Flexibility to work early mornings, weekends, and holidays as needed.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• High school education.
• Two or more years of related experience. 
• Food Safety training & familiarity with hospitality industry practices preferred.

Skills and Abilities

• Special knowledge or skills necessary for this position:

• • Knowledge of workplace safety procedures

• Ability to understand and provide friendly guest service. Ability to understand and comply with kitchen sanitation, safety and equipment usage. Ability to operate a phone and other office equipment inclusive of a POS system. Attention to details with good organizational and efficient time management skills.
• Consistent professional mindset and behavior with effective listening and communication skills and able to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. 

Working Conditions & Physical Effort

Exert physical effort in lifting/transporting at least 50 pounds without assistance; push/pull cart and other equipment up to 250 pounds; endure various physical movements throughout crowded work and event areas.

Must be able to stand and exert well-paced mobility for extended periods of time; constantly lifting, carrying, pushing, pulling or otherwise move objects; extended periods of standing, reaching above head to move items, walking, stooping, and lifting. Requires close vision with or without corrective lenses. Work is normally performed in an interior hotel environment.

Our Perks

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

Who We Are

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

Find out more about us on our website or click here to visit our Linkedin page!

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

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