Job Description

Call Center Agent (Mandarin & English Bilingual)

Addison Group is partnering with a global organization that provides industry training, certification, and technical support services. Their team is seeking a bilingual customer service professional to assist Mandarin-speaking clients with account and product inquiries.

This role supports international customers by responding to phone and email inquiries, resolving login or access issues, and ensuring a high level of client satisfaction. The ideal candidate will be fluent in both Mandarin and English, detail-oriented, and comfortable working overnight hours to align with Beijing business hours.

Key responsibilities include:

• Responding to inbound calls and emails in Mandarin and English, providing clear and professional assistance.
• Troubleshooting and resolving account access or login issues efficiently.
• Accurately documenting customer interactions and resolutions within a CRM system.
• Adhering to established service-level standards for call response and email turnaround time.
• Generating weekly updates or activity summaries to support team performance reporting.

Qualifications:

• Bilingual fluency in Mandarin and English (written and verbal) required.
• Previous experience in a call center, help desk, or customer service environment preferred.
• Strong communication and problem-solving skills with attention to detail.
• Comfortable working independently and maintaining productivity during overnight shifts.
• Proficiency with Microsoft Office and/or CRM systems is a plus.

This is a 3-month contract role with the potential for extension based on performance and business need. Candidates must be able to work Beijing business hours while based in the U.S.

Perks:

• Fully remote position (work from home anywhere in the U.S.)
• Opportunity for contract extension and potential team expansion
• Gain experience supporting an international client base
• Competitive hourly pay and access to Addison Group benefits

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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