Job Description

Our client is a well-capitalized and rapidly growing real estate investment and management platform seeking an accomplished Chief Operating Officer, Property Management to oversee operations for a sizable and diverse national portfolio. This executive will provide strategic and operational leadership across all aspects of property management, with direct accountability for team performance, financial results, and operational excellence.

Reporting to the CEO, the COO will lead a large, geographically dispersed team with a focus on driving NOI, maintaining compliance, enhancing the resident experience, and ensuring alignment with ownership goals. The role requires a hands-on, data-driven leader with a proven ability to mentor teams, create scalable systems, and deliver results across a portfolio exceeding 10,000 market-rate units.

Key Responsibilities:

• Provide executive leadership to regional and service operations teams, ensuring consistent property performance and alignment with company objectives.
• Drive operational and financial performance across the portfolio, including budgeting, forecasting, and cost control.
• Oversee all facets of property management operations including leasing, resident relations, compliance, building maintenance, vendor management, and capital improvements.
• Serve as a cultural leader and champion of the company’s mission, driving employee engagement and a high-performance environment.
• Maintain compliance with all Fair Housing, HUD, investor, and local/state/federal regulations.
• Lead contract negotiations for third-party services, ensuring protection of company and investor interests.
• Respond to escalated tenant issues and property emergencies; coordinate insurance claims and risk management processes as needed.
• Partner cross-functionally with Asset Management, Accounting, Risk, and Legal teams to ensure integrated execution across the platform.
• Guide the preparation of monthly reporting packages and narratives; communicate performance to investors and internal stakeholders.
• Develop and implement best-in-class systems, policies, and procedures to support scalable growth.
• Identify and pilot operational innovations and emerging industry practices.

Team Leadership & Development:

• Recruit, mentor, and manage a high-performing team of regional and property managers.
• Facilitate performance management, leadership development, and ongoing training initiatives.
• Foster collaboration across departments to ensure property operations are aligned with broader business strategy.
• Create clear goals and accountability measures by asset and by market.

Strategic & Business Management:

• Develop annual business plans and operating budgets in partnership with senior leadership and ownership.
• Conduct financial and operational reviews to ensure portfolio health and compliance.
• Lead periodic site inspections, tenant file audits, and review of reserves, insurance, and tax obligations.
• Ensure all operational software and systems are optimized for performance and scale.

Ideal Candidate Profile:

• Minimum of 10 years’ experience managing a large-scale multifamily property portfolio (10,000+ units), preferably in a market-rate environment.
• Proven track record of driving operational excellence and NOI improvement.
• Demonstrated ability to build and lead high-performing, cross-functional teams.
• Deep knowledge of industry regulations and best practices in property management.
• Bachelor’s degree required; advanced degree or certifications preferred.
• Strong analytical, communication, and executive leadership skills.
• Familiarity with RealPage or similar property management software is a plus.

Compensation & Benefits:

• Highly competitive salary and annual performance bonus
• Potential equity participation
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Wellness programs, FSA/HSA, and additional benefits

Salary Range: $250-300K + bonus

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