Job Description

Upchurch Overview:

Upchurch is a rapidly growing full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has expanded through both organic growth and strategic acquisitions , establishing a strong reputation for quality and reliability. We prioritize safety, excellence, and employee growth , offering end-to-end solutions from design and installation to ongoing maintenance and support. Our commitment to seamless service and long-term client relationships drives our success as a trusted leader in building performance and efficiency.

Position Summary: We are seeking a dedicated and experienced Service Manager to oversee and lead our team of HVAC technicians. This role will be responsible for managing day-to-day operations, ensuring exceptional service delivery, maintaining high standards of safety and quality, and driving operational efficiency. The ideal candidate will have a strong technical background in HVAC services, along with excellent leadership and communication skills.

Key Responsibilities:

• Team Leadership & Supervision:
• Lead and manage a team of HVAC technicians to ensure service excellence and high performance.
• Schedule and assign work to technicians, ensuring optimal coverage and resource allocation.
• Provide ongoing coaching, training, and mentorship to develop technicians’ skills and career growth.
• Conduct regular performance reviews and provide feedback to ensure individual and team objectives are met.
• Service Operations Management:
• Oversee the daily operations of service calls, including troubleshooting, installation, maintenance, and repair work.
• Ensure all service work is completed in compliance with company standards, local codes, and safety regulations.
• Monitor and track service completion, ensuring timeliness, quality, and customer satisfaction.
• Handle escalated service issues or customer complaints and resolve them effectively and professionally.
• Customer Relationship Management:
• Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and repeat business.
• Work closely with clients to understand their needs and provide appropriate solutions.
• Address any customer concerns or issues promptly and follow up to ensure customer satisfaction.
• Operational Efficiency & Reporting:
• Review and monitor technician productivity, identifying opportunities for improvement.
• Assist with budgeting, forecasting, and cost management within the service operations.
• Maintain accurate records of all service work, including job reports, inventory, and equipment used.
• Generate and present reports on team performance, operational metrics, and customer feedback to management.
• Safety & Compliance:
• Ensure that all technicians follow proper safety procedures and company policies.
• Conduct safety training sessions and enforce safety protocols on job sites.
• Monitor compliance with industry regulations, certifications, and licensing requirements.

Qualifications:

• Experience:
• Minimum of 5 years of experience in HVAC services, with at least 2 years in a supervisory or managerial role.
• Strong technical knowledge of HVAC systems, including troubleshooting, installation, and maintenance.
• Skills & Abilities:
• Proven leadership skills with the ability to motivate and guide a team.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with technicians, clients, and management.
• Strong problem-solving abilities and the ability to handle customer complaints or issues with professionalism and tact.
• Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
• Proficient in using service management software, Microsoft Office Suite, and other relevant tools.
• Education & Certifications:
• High school diploma or equivalent required
• Valid driver’s license and clean driving record.
• Relevant licenses/certifications in HVAC (as required by state or local regulations).
• OSHA or safety-related certifications preferred – OSHA 30 Required within 90 days.

Physical Requirements:

• Ability to lift and carry heavy tools and equipment.
• Ability to stand, walk, bend, and kneel for extended periods.
• Ability to work in various weather conditions and environments.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Retirement savings plan (401k).
• Paid time off (PTO) and holiday pay.
• Professional development and training opportunities.

Equal Employment Opportunity:

Upchurch provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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