Job Description

Job Description

Job Description

Job Title: Inside Sales Representative

Department: Stores

Reports To: Store Manager and Assistant Manager

General Description Executes all point of sale functions by performing the following duties.

Essential Job Functions include the following, other activities may be assigned:

• Offer excellent customer service by greeting customers as they enter the store or call on the phone, and by answering their questions concerning availability, price, and use of merchandise.

• Sell Barton’s merchandise and assist other partners in selling product while always focusing on offering excellent customer service and getting repeat business.

This link is the history of E.C. Barton. It touches on a lot of who we are and what we do.

Job Duties must perform the following duties in order to achieve essential job functions, other duties may be assigned:

Uses point of sale computer system to total price and tax on merchandise purchased by customer to determine bill.

Stocks shelves, counters, or tables with merchandise, and sets up advertising displays to promote sales.

Stamps, marks, or tags price on merchandise.

Obtains merchandise requested by customer or receives merchandise selected by customer.

Accepts payment and makes change.

Wraps or bags merchandise for customers.

Cleans shelves, counters, or tables.

Participates in training programs both on and off site.

Performance Behaviors To perform the job successfully, an individual should demonstrate the following performance behaviors:

Customer Service – Copes with difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 80 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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