Job Description

The salary range for this position is $34.50 - $54.25 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits:

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

**This is a Full Time position at 40 hours per week located at the Gurnee clinic. Schedule is Monday through Friday, 8:30am-5:00pm with no weekends or holidays.**

The Triage Nurse reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Triage Nurse provides clinically expert triage service within a physicians’ practice. In their role, triage nurses serve as liaisons between patients and physicians, assessing and determining the acuity of patients’ symptoms and communicating these to the physicians as appropriate. They provide education to patients and to staff concerning clinical issues. Triage nurses must demonstrate excellent customer service and communication skills and the ability to function as part of a highly effective team that consistently puts “Patients First.”

Responsibilities:

• Establish positive first impressions with patients and customers, establishing a role as patient advocate.
• Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle.
• Document all communications in the electronic medical record.
• Schedule patient for visit with provider when telephone assessment indicates this.
• Assist in obtaining appointment for patients with specialists within NM.
• Coordinate emergency and hospital transfers, including paperwork and telephone communications.
• Administer medications and treatments in accordance with Nursing Standards and as ordered by the provider.
• Provide education to patients and staff concerning clinical issues.
• Assist in coordinating and monitoring activities of clinical staff to ensure adequate coverage and adherence to OSHA and CDC guidelines.
• Assist in orientation of new staff members.
• Perform other duties as assigned; may include:
  • Assist in specific process improvement projects.
  • Administer intravenous and injectable medications to adult, geriatric and wheelchair bound patients. Must demonstrate competency for age related responsibilities.
  • Quality control must be maintained during all aspects of patient care.  The triage nurse ensures that all exam rooms and equipment are maintained according to OSHA and CDC guidelines.
  • Participates in departmental quality improvement activities.
• For triage nurses in the Immediate Care Clinics (ICC), float to other ICCs/departments.

Qualifications

Required:

• Graduate of accredited RN program.
• At least 3 years of experience in a hospital or outpatient setting.
• A current Registered Nurse License issued by State of Illinois.
• American Heart Association Basic Life Support CPR card.

Preferred:

• BSN
• Specialty Certified
• At least 5 years’ experience in a hospital or outpatient setting
• Spanish speaking

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our  Benefits section to learn more.

Job Tags

Hourly pay, Full time, Part time, Work experience placement, Local area, Immediate start, Relocation package, Flexible hours, Monday to Friday,

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